Protect Your Order with Route+
Route+ Shipping Insurance Coverage is NOW AVAILABLE during checkout!
Viking Lair is now integrated with Route, in the effort to provide more safety and get our customers order protected and fully-covered so they buy with confidence and go with their day.
In the event that your package is lost, damaged or stolen, Route will either send a new order out to you or reimburse you for the totality of what you’ve paid (minus the fee you’ve paid for Route).
At only 98¢ for orders under $100, or 1% of the total for orders over $100, Route Shipping Insurance cost is minimal for that peace-of-mind. It acts as a low-cost option with 100% coverage for customers who want that extra level of assurance and protection from lost
What makes Route+ stand out?
Its quickness and efficiency in reimbursing the customer.
Regularly, lost, damaged or stolen package claims with couriers (like UPS/Fedex) can take 8-10 business days to resolve. Route+, on the other hand, offers a one-click claim form solution that takes under 5-10 minutes to complete, and once a claim is submitted and verified, Route will send a new package or reimburse the customer within 24 hours.
*At this time, Route is only available for American shipping addresses but we’re looking into options of expanding this service for our Canadian customers as well!
How it works?
Step 1: Add Route on Checkout
Using Route is very simple, and will automatically present itself as an add-on option at the Cart page. By checking the box, you will be able to insure your order during the checkout process for around 1% of cart value.
Step 2: Email Confirmation Receipt
After placed your order with Route+, you will receive an email confirming that you elected to protect your shipment.
*If the product never shows up, gets broken in transit, or is stolen from their porch, time to do step 3.
Step 3: File A "One-Click" Claim
If you have any issues with your order, just a simple click on the included "File Claim" LINK in the email will auto-fill your order info and a claim will be filed.
Yes, it's that easy! Filing a claim is nearly instant with Route+.
3) Faster Refund
Route+ makes reimbursements easier than ever. Claims are automated, and upon approval, instant refund payment is ensured. While other insurance companies make customers wait for a check in the mail, Route+ allows them to connect their bank account and get paid instantly upon approval.
Doesn’t Viking Lair already cover lost or stolen packages through their customer service?
We always strive to provide great after sale service to our customers to ensure customer satisfaction and build a good relationship. In our effort to be more efficient, we decided to be in partnership with Route+. As we have observed, working with our shippers (UPS/Fedex/Canada Post) can oftentimes result in filing a claim taking up to 2 weeks or even beyond.
By purchasing shipping insurance with Route, completing a claim is only a click away for our valued customers, less hassle, no need to call in, and claims are usually processed within 24 hours.
Your replacement item will get to you without you having to make an effort of calling our customer service, and waiting for too long.
What if my package gets lost, and Route+ replaces it by ordering another new product for me, and then that package gets lost. Does Route cover that too?
Yes, it does! When Route+ re-orders your item and ship them for you, they are still covered, so even the replacement item is insured by default.
How do I file a claim?
Filing a claim is just one-click away through the email link Route+ sent you through an email after checking out from our store, or you can file for a claim here.