Delays in delivery due to COVID-19 global pandemic.
Due to the current global situation, shipments may experience some delays, but please rest assured your order will still be delivered to you.
We appreciate your patience in these difficult times.
We are closely following official regulations to ensure we are prioritizing the well-being of both our staff and customers, as this is of utmost importance to us.
Where possible, we are working from home, while our warehouse team are following strict safety protocols that are implemented to protect their well-being.
These precautions may result in a slightly longer dispatch time than we usually deliver, but we will do our utmost to ensure that all orders are get to you as soon as possible.
We recommend monitoring your local postal service for up-to-date information on deliveries in your local area, as these vary from region to region. Please feel free to reach out to us anytime if there are any concerns about any order in transit.
Because the situation is complex and constantly developing, our delivery times may also change, and we will endeavour to do our best to keep the information on our site up to date.
Rest assured that we are following the situation closely, if anything changes, we’ll let you know.
Your support means a lot to us, especially during this time. Stay safe and take care of each other.
Viking Lair is now integrated with Route, in the effort to provide more safety and get our customers order protected and fully-covered so they buy with confidence and go with their day.
In the event that your package is lost, damaged or stolen, Route will either send a new order out to you or reimburse you for the totality of what you’ve paid (minus the fee you’ve paid for Route).
At only 98¢ for orders under $100, or 1% of the total for orders over $100, Route Shipping Insurance cost is minimal for that peace-of-mind. It acts as a low-cost option with 100% coverage for customers who want that extra level of assurance and protection from lost.
The Viking Lair Merch Team
Frequently Asked Questions
Is my order still coming?
Rest assured that your order is on its way to you, although there may be a slight delay.
It is recommended to keep an eye on your local postal service's website for the current status of the delivery service, as it varies from area to area.
Any extra precautions in place at the warehouse?
We are taking all necessary precautions in accordance with the guidelines set by the CDC and WHO.
Even though it has been determined that the likelihood of being exposed to Covid-19 through shipped items is very low.
What is non contact postage?
It is a method where the postman knocks or rings your doorbell and leave the parcel on your doorstep instead of handing it to you directly, to avoid direct human contact.
Some local delivery services are opting to use 'non contact delivery' at these times to avoid skin-to-skin contact.
To protect your orders from getting lost or stolen, add our Route+ insurance upon checkout to get your order(s) covered.